Maximizing Customer Benefits Using Key Electric Utility Products
Course Length: 3 hours
Utility Products are constantly changing to reflect a utility’s generation and sales dynamics. These changes are usually intended to encourage the end user to use power in ways that better utilize the utility’s systems, highlight the utility’s environmental stewardship, or otherwise improve the utility’s asset management and standing within its regulated territory.
This seminar will address the philosophies that go into these products. It will define the different provisions and their implications on the utility bill. It will show how these utility products can be utilized to the end user’s benefit. The seminar will also address ways in which the customer can influence the utility to introduce new products, when the end user has an opportunity that might provide widespread advantage to the utility.
The seminar will specifically address electric rates and many of the common products including: access to the billing meters and to the data those smart meters provide; billing histories showing trends and potentially indicating problem areas, such as unwanted off-peak use; incentives for actions taken by the end-user, such as conversion to high efficiency products or equipment, electric vehicles or renewable energy; and an assigned Account Manager to assist the end user to take advantage of these utility products and to identify other resources that might be of help.